Shipping Terms and Conditions

​

By placing an order with us, you agree to abide by our shipping terms and conditions. We strive to ensure a smooth and timely delivery for every order, but several factors can influence the shipping process.

​

Order Processing Time: 
All orders are typically processed within 5 business days, excluding weekends and public holidays. During peak seasons, such as holidays or special promotional events, processing times may be longer due to the increased volume of orders.

​

Estimated Delivery Times: 
Delivery times will depend on product ordered and the destination of the shipment. Once your order has been processed and shipped, an estimated delivery timeframe will be provided along with a tracking number, so you can monitor the progress of your shipment. Keep in mind that delivery estimates are not guaranteed and may be affected by factors such as carrier delays, customs processing, and weather and natural disasters.

 

Delays and External Factors:

We make every effort to deliver your order on time, but please understand that unforeseen delays may occur. Events beyond our control, including but not limited to inclement weather, customs delays, strikes, or carrier disruptions, may impact delivery times. In such cases, we will do our best to keep you informed and assist with any tracking or rescheduling issues.

​​

​​

Return Policy

 

At Wellness Wally Co., customer satisfaction is our top priority. We want you to be completely happy with your purchase, and we understand that sometimes things don’t work out as planned. That’s why we offer a return policy to ensure your shopping experience with us is stress-free.

​

Eligibility for Returns: 
If you are not fully satisfied with your order, you may return eligible items within 14 days of receiving your purchase for a refund or exchange. To qualify for a return:

• The item must be in its original condition—unused, unwashed, and with all original tags and packaging intact.

• You must provide the receipt, order confirmation, or other proof of purchase.

• Items marked as “final sale” or “non-returnable” are not eligible for returns or exchanges.

​

Return Process: 
To initiate a return, please follow these steps:

1. Contact us at wellnesswallycontact@karinamoussa.com. 

2. Once your return is authorized, you will receive instructions and a shipping label on how and where to send your items. Please ensure the items are securely packaged to prevent damage during shipping.

3. Ship the items back to us using the provided shipping label. 

​

Return Shipping Fees: 

• For domestic returns, we offer a prepaid return label, and a flat fee of $5.00 will be deducted from your refund.

• If the return is due to a mistake on our part (e.g., wrong item shipped or defective product), we will cover the return shipping costs.

 

Refunds and Processing Time: 
Once we receive and inspect your returned items, we will notify you via email of the status of your return. If approved, a refund will be issued to your original payment method within 7 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.

​

Damaged or Defective Items: 
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of receipt with photos and details of the issue. We will arrange for a replacement or full refund at no additional cost to you.

​

Non-Returnable Items: 
Certain items are not eligible for returns, including but not limited to:

• Final sale items

• Personalized or custom-made products

• Perishable goods

• Gift cards

• Items purchased at craft markets and holiday booths 

​

Questions and Support: 
If you have any questions about our return policy or need assistance with a return, please don’t hesitate to contact us at wellnesswallycontact@karinamoussa.com 

​

​

Privacy Policy

​

At Wellness Wally Co., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your data.

​

Information We Collect: 

• Personal Information: Name, email, shipping/billing address, phone number, and payment details when you place orders or create an account.

• Non-Personal Information: IP address, browser type, and usage data when you interact with our website.

• Cookies: We use cookies to enhance your experience. You can manage cookie preferences in your browser.

 

How We Use Your Information: 

• Process orders and payments

• Provide customer support and send order updates

• Send marketing emails (with your consent)

• Improve our website and services

• Comply with legal obligations

​

Sharing Your Information: 

We share your information with:

• Service Providers: Payment processors, shipping carriers, and other third-party vendors.

• Legal Compliance: As required by law or to protect our rights. We do not sell your personal information to third parties.

 

Data Security: 

We use security measures to protect your personal data, but no method of transmission over the internet is completely secure.

​

Your Rights: 

You can access, update, or delete your personal information by logging into your account or contacting us. You can also opt-out of marketing emails at any time.